LokSuvidha, Converting Non-customers to Customers: The Saga of Organizational Growth Through Technology

Results of a Survey of KnowBe4 Customers and Non-Customers

“The study of personnel and customers’ perception of organizational justice”

Observation of justice is one of the most important indexes influencing satisfaction of the personnel of an organization so that perceiving injustice will result in the personnel dissatisfaction thereby leaving negative influence on their performance [38]. This situation also influences the customers’ satisfaction in the service organizations where the personnel have direct and face-to-face con...

Learning from Customers: Individual and Organizational Effects

Converting Virtual Community Members Into Online Purchase Customers

While virtual communities (VCs) have been used mainly for information sharing and social networking, little is known as to how online vendors can derive benefits from them in practice. VCs are particularly successful in attracting and retaining members. Online vendors have attempted to capitalize on this characteristic of a virtual community (VC) for obtaining numerous commercial benefits, such...

Understanding Customers' Evaluations Through Mining Airline Reviews

Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip experiences are correctly analyzed, companies can increase customer satisfaction by improving provided services. In this study, we investigate customer review data ...